ace444 Privacy Policy
This policy contains a full description of how your personal information is collected, why it is collected, and how securely it is kept on the ace444 platform.
Introduction and Scope
The company operating the ace444 platform ("we", "ace444" or "Platform") treats the privacy of your personal information as its highest priority. This Privacy Policy applies to the ace444 website, mobile application, and all related services.
By creating an account on ace444 or using its services, you agree to the terms of this policy. This policy applies to all individuals residing in Bangladesh or using the platform from Bangladesh. Alongside this policy, our Terms and Conditions also form an integral part of your use of the service.
If you disagree with any part of this policy, please stop using ace444's services and contact our support team.
Types of Information Collected
2.1 Registration and Identity Information
When creating an account, ace444 collects the following information:
- Full name and date of birth (for age verification)
- National ID number or passport number (for identity verification)
- Email address and mobile number
- Password created by the user (stored in encrypted form)
2.2 Financial Information
To process deposits and withdrawals, ace444 collects certain payment-related information, including:
- bKash, Nagad, Rocket or Upay account numbers (for transaction verification)
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Device and Usage Information
To improve service quality and prevent fraudulent activity, ace444 automatically collects certain technical information:
- IP address and device identifier (Device ID)
- Browser type and operating system
- Date, time, and session duration of platform access
- Pages visited, games played, and bets placed
2.4 Communication Information
When you contact the ace444 support team via live chat or email, a record of that conversation is kept. This is necessary for monitoring service quality and resolving disputes.
Purpose and Basis for Collecting Information
ace444 uses your information only for legitimate and necessary purposes. The main purposes are as follows:
3.1 Account Management and Identity Verification
Personal information is essential for creating a secure account, protecting login access, and completing the KYC (Know Your Customer) process. Age verification is also carried out to prevent registration by users under 21 years of age.
3.2 Processing Financial Transactions
Payment information is required to accept deposits and ensure successful withdrawals. The minimum deposit amount on ace444 is ৳200 and the minimum withdrawal amount is ৳500.
3.3 Fraud and Abuse Prevention
Information is analysed to detect and prevent the creation of multiple accounts, bonus abuse, and other fraudulent activities.
3.4 Service Improvement and Personalisation
By analysing your play patterns and preferences, ace444 provides relevant games, bonus offers, and notifications. This makes your platform experience more relevant to you.
3.5 Legal and Regulatory Obligations
ace444 maintains certain records to meet legal obligations related to anti-money laundering (AML) and counter-terrorism financing.
Disclosure of Information and Third Parties
ace444 does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:
4.1 Service Providers
Companies engaged for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), cybersecurity, data storage, and technical services may receive the minimum information necessary. These companies are contractually bound to comply with ace444's privacy standards.
4.2 Gaming Providers
Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game providers may receive limited transaction data for gameplay verification. This information is not used beyond the operation of games.
4.3 Legal Authorities
ace444 may be required to provide information to relevant authorities pursuant to a court order, a lawful investigative request, or applicable law.
4.4 Business Transfers
If ace444's operations become subject to a merger, acquisition, or asset sale, user information may form part of the transferred assets. In such a case, all users will be notified in advance.
Data Retention and Deletion
ace444 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
- Active account data: retained for as long as the account remains active.
- Financial transaction records: for a minimum of five years from the date of the last transaction.
- Identity verification documents: for a specified period even after account closure.
- Support communication logs: generally up to two years.
When an account closure is requested, ace444 begins the process after verification. However, certain information may need to be retained for a set period due to legal or regulatory requirements.
Cookies and Tracking Technologies
ace444 uses cookies and similar technologies on its website and app. These are small text files stored on your device.
6.1 Essential Cookies
These cookies are essential for keeping login sessions active, saving language preferences, and ensuring the basic functionality of the platform. They cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferred game categories, display settings, and usage habits.
6.3 Analytics Cookies
Analytics cookies are used to collect statistical data for improving service quality. This data is fully anonymous.
Cookies can be controlled or deleted from your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Your Rights
As a user of ace444, you have the following rights regarding your information. ace444 is committed to upholding these rights.
7.1 Right to Access Information
You may ask ace444 what information is held about you and request a copy of it.
7.2 Right to Correction
If the information held about you is incorrect or incomplete, you may ask ace444 to correct it. Most information can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, certain information may be required to be retained due to legal obligations.
7.4 Right to Object to Processing
You may withdraw your consent at any time regarding marketing communications and personalised advertising.
7.5 Right to Lodge a Complaint
If you have any concerns about data protection, you may raise a complaint directly with the ace444 support team. ace444 reviews all complaints seriously. Our Responsible Gaming policy also contains detailed information about user protection.
Security Measures
ace444 uses industry-standard technology and practices to protect your information:
- SSL Encryption: all communications and data transmissions are encrypted using TLS/SSL technology.
- Password Hashing: stored passwords are secured using a strong hashing algorithm.
- Two-Factor Verification: OTP verification as an additional security layer for your account.
- Regular Security Reviews: routine audits to systematically identify vulnerabilities.
- Access Controls: only authorised staff may access specific data.
However, no method of transmitting data over the internet is 100% secure. Users should therefore stay alert to the security of their own accounts — use a strong password and do not share your login details with anyone.
Protection of Minors
ace444 strictly enforces a 21+ age policy. Creating an account or using the service is strictly prohibited for anyone under the age of 21. We do not intentionally collect the information of any known minor.
If it becomes known that a minor's information has been collected inadvertently, ace444 will immediately close the relevant account and delete the information. Parents or guardians may contact the support team about this matter.
Policy Changes
ace444 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, ace444 will attempt to notify users via their registered email address or app notifications. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
For more details about this policy, relevant questions and answers can be found on our Frequently Asked Questions (FAQ) page.
Contact
If you have any questions about this privacy policy, or wish to request access to or correction of your information, please contact the ace444 support team. Our team is available seven days a week, 24 hours a day, in both Bengali and English.
- Live Chat: Direct chat support is available on the ace444 website or app.
- Email: [email protected]
Privacy-related complaints are generally reviewed within 72 hours. For urgent security matters, a faster response is available via live chat.